Booking Policy
Cancellations & Rescheduling
A minimum of 24 hours’ notice is kindly requested for any appointment cancellations or rescheduling.
Changes made with less than 24 hours' notice will incur a $50 cancellation fee. Cancellations, rescheduling or no-shows within 5 hours of your appointment will instead incur the full appointment fee.
Last-minute changes have a significant impact on a small business. By providing sufficient notice, you allow me the opportunity to offer your reserved appointment time to another client.
Late Arrivals
To ensure a relaxed experience and allow sufficient time for your treatment, I kindly ask that you arrive on time for your scheduled appointment.
If you're running late, please let me know as soon as possible via text message.
Arrivals more than 10 minutes late may result in a shortened treatment or the need to reschedule your appointment, depending on the time available.
As appointments are often booked back-to-back, I aim to provide every client with the same level of care and attention without affecting those booked afterwards.
Appointment Adjustments
Occasionally, minor adjustments to appointment times may be necessary. Should this happen, I will always do my best to provide you with as much notice as possible.
In the rare event of illness or unforeseen circumstances that prevent me from working, your appointment may need to be rescheduled or cancelled if an alternative time cannot be arranged.
Every effort will be made to minimise any inconvenience, and I truly appreciate your flexibility and understanding.